FAQ's For Buyers
Buyers are people, brands, and organizations. Buyers can also be Gifters.
Buyers can buy for themselves or buy product(s) & service(s) for others on Purposs.
For example: Clients, friends, family, employees, co-workers and even the general public.
What does the phrase "Pay it Forward" mean?
Pay-it-forward is an expression for describing the beneficiary of a good deed repaying it to others instead of to the original benefactor. Guests can show goodwill towards others by taking care of their bill for them. Having a new tool that helps you maximize your revenues is a good thing for any business. If you as a business owner value a profitable customer acquisition strategy that builds your brand, increases sales, and shows your community that you care; then joining Purposs as a Sellers or Vendor is your solution.
What does the Hashtag #FF stand for?
#FF- Forward Friday’s.
Why do I need to provide my birthday?
Providing your birthday helps makes sure you get the right Purposs experience for your age. You can choose who can see this info from your profile in your settings page.
How long does my product(s) or service(s) take to reach the recipient?
All products purchased are subject to the mobile phone carrier of both the sender and the recipient, as well as the credit card and security process validating the transaction. This typically takes from 5 seconds to 20 minutes if sending to a friend, however when surprising a random stranger from the general public it is first come, first serve. The product(s) or service(s) is not released until the code is redeemed in-store. This means that when you product(s) or service(s) to a random stranger, multiple people using the Purposs platform may be notified that an product(s) or service(s) is waiting for them at the participating location you purchased it from.
The first person to claim and redeem the product(s) or service(s) within 14 days from the time of purchase, will receive the product(s) or service(s) from you. If claimed and not redeemed within the 14 days, the product(s) or service(s) will go to another member on the Purposs platform. Rest assured someone will receive your product(s) or service(s) and the moment they redeem, you will be notified and able to view their profile on the Purposs platform.
How do we process payments?
All payments are encrypted and PCI compliant. Purposs’s payment system is designed to make transferring money between Buyers causes and Sellers as simple and reliable as possible.
Here’s how it works:
Buyers pay Purposs when they want to buy, gift, or pay forward product(s) or service(s). Purposs collects the money on behalf of the Sellers and then pays the Sellers.
Using Purposs’s payment system is required for purchases, and it helps ensure that both parties [Purposs Inc and the “Buyers (Buyers of the products or services)”] are protected under our Terms of Service, cancellation policies, Buyer Refund Disputes, and other safeguards. Paying outside the Purposs system is not secure, and we cannot provide access to these benefits when products or services aren’t purchased directly through Purposs.
To help cover the costs of running these services, Purposs automatically includes service fees in each transaction, alongside some government-required taxes like Provincial, State, Government or (VAT) Sales Tax in certain places.
Learn more about how prices are determined. Contact Us.
When can I cancel a purchase?
All sales are final, unless the Seller does not provide the product or service they offer on Purposs to the Buyer in a timely manner consistent with the description listed on their store. NOTE: All persons redeeming the product(s) or service(s) are required to alert the Seller when they are redeeming of any allergens/allergies. Please verify before redeeming your voucher or coupon. Both the Buyer and the Recipient agree to our Content Policy. Consumers terms are as follows. Consumers may not return, cancel or redeem for cash any product or service after it is purchased, unless otherwise stated by law. If an item is unwanted it may be paid forward or transferred to another user on the Purposs platform.
Purposs advises that prior to placing an order for a product or service you carefully review your selection. Once you have purchased a product(s) or service(s), you agree to not dispute or otherwise seek a “chargeback” from the credit card or other payment method you used. If you have a question about a charge, you agree to contact us via the Purposs Platform or at the email address provided in the Contacts and Notices section of these Terms of Service.
Worse case scenario you have entered the wrong email address and/or entered the incorrect phone number of the recipient and clicked send. Please email email@example.com with the Subject Title: Dispute a Charge. We will respond within 48 hours of an inquiry. Try to give as much detail as possible in the email, such as the product(s) or service(s) number, server's name, barcode number, date, time, Seller name, good or service trying to redeem and city of purchase. Email: firstname.lastname@example.org.
How will the recipient know that I sent them a product(s) or service(s)?
The recipient of product(s) or service(s) will receive an email and/or mobile notification indicating that a product(s) or service(s) is waiting for them at the participating business you purchased it from. These notifications include any personal messages and images you added during the purchase process.
How will the recipient (someone I do not know) know that I sent them a product(s) or service(s)?
The recipient of product(s) or service(s) that you send to the public will know it was sent from you when they claim the product(s) or service(s) from the Seller. Once redeemed Purposs will send the Recipient any personal messages and images you added during the purchase process.
The items that I purchased don't look like what the Recipient received. Why?
Please read our Content Policy.
Why do I need to have an Purposs profile or profile photo?
Your profile is a point of reference for others in the Purposs community. Visiting someone's profile is a great way to learn more about them. We want Buyers to be able to engage with Recipients and vice versa. Who knows, you may even find more common interests than you’ve expected.
Purposs is a community marketplace built on trust and safety, so we require all Sellers to have a profile photo, and we ask Buyers to upload a profile photo before gifting to Recipients. Buyers and Recipients prefer to engage with Sellers who have legitimate profile photos, complete profiles, and multiple verifications.
When your profile is robust, it helps others feel that you're reliable, authentic, and committed to the spirit of Purposs. Whether you're a Seller or a Buyer, the more complete your profile, the more trust will be earned in the community.
For a great profile, be sure to include:
● At least one real profile photo
● Multiple verifications and a Verified ID
● A description of at least 50 words highlighting why you decided to join the Purposs community, your interests or hobbies, or anything else you think someone would want to know.
The Recipient I sent a product(s) or service(s) to was denied when they tried to redeem a voucher for a good or service. Why?
Users are redeeming vouchers on the app. These vouchers are redeemable at the participating Sellers. It is up to the Recipient redeeming the product(s) or service(s) to produce the proper identification required by local law in order to redeem certain goods or services provided by the Seller.
Buyers always pay the cost of the item that the Seller posts in their store. Buyers always pay retail price. The exact same price you would find on the Sellers in-store menu with all applicable taxes. No extra fees. Join our mission.
Recipients: I am pressing Find Public Gift and the spinner keeps spinning. Nothing seems to happen. Why?
Turn off or restart your phone. Try again. If there are no public gifts available, then you will see a message that says no gifts available.